FAQs

Frequently asked questions about Community Care Virtually Live.

ATTENDEE USER GUIDE - Please view for details on how to access and navigate the virtual event

TROUBLESHOOTING GUIDE - please view if you have any connection issues

  
When is the event?

Tuesday 13 - Wednesday 14 October 2020

Timings

Tuesday 13 October: 
Online Registration opens: 8:45am
Virtual event starts: 9am

Virtual event closes at 5pm

Wednesday 14 October: 
Virtual event starts: 9am
Virtual event closes: 4.30pm

Where is the event?

Due to the Covid-19 pandemic, this year's 'in real life' event has been replaced by Community Care Virtually Live, which will still offer you the same seminar content, legal learning sessions*, expo booths and networking opportunities, all accessed online via a virtual event platform.

*Fee applies

Where can I find out information on accessibility to the event?

More information to follow.

What is the event about?

Community Care Virtually Live is an essential learning opportunity which is free to attend for registered social workers and local authority directors, commissioners and workforce leads. The two-day event has a wide-ranging seminar programme and legal learning sessions*, as well as an expo booth area where you’ll find key organisations in the sector including local authorities, service providers and charities. For more information on why you should visit, click here.

*Fee applies

Is the event still free to attend?

Community Care Virtually Live will continue to offer free entry to the virtual event and to the main seminar programme for all registered social work professionals. For full details of who is eligible to attend for free please click here.

In addition to the free elements, our Legal learning sessions carry a fee. There will be a fee of £15 + VAT for each of the eight legal sessions if booked online in advance. For attendees paying on the day the fee will be £18 + VAT. Payment is by credit/debit card only. 

Why are you charging for the legal learning sessions?

In previous years  at our 'in real life' events, our legal sessions have seen demand exceed room capacity, leaving many delegates disappointed that they could not attend their chosen session(s). In light of this, along with delegate feedback and additional costs associated with inviting the very best legal experts to speak, we introduced a fee per seminar for the legal learning sessions at Community Care Live London in 2018.

Can I pay by invoice for legal learning sessions?


No, payment is strictly by debit or credit card only.


Who should attend? 

Community Care Virtually Live is offered free of charge to all registered social workers, thanks to the involvement of our sponsors and exhibitors. Delegates must be registered social workers, local authority social care commissioners or directors or those who work closely with these services. For full details on whether you are eligible to attend for free please click here. Individuals who do not meet this criteria but would still like to attend are welcome to do so, and will be required to pay the event delegate fee during the online registration process of £395 + VAT (payable by credit or debit card only). Registration will be open shortly.
If you have any queries, please email us at cclive@markallengroup.com 

How can I register to attend?

Click here to register your place

Registering gives you free entry to the event on both days including the expo booths, along with access to the free seminar programme.

When registering you will be given the option of reserving and paying for a place at our legal learning sessions. Alternatively, you can pay for a session on the day, but this will be at a rate of £18 + VAT, and a place cannot be guaranteed (virtual seminar rooms do still have a capacity limit).

Please note that entry to the eight legal learning sessions will only be granted to those that have pre-paid for the session. 

How can I register for the legal learning sessions?

To attend Community Care Virtually Live please register online.

Once you have completed the online registration form you will be taken to a landing page where you can choose to Book Legal Sessions. After booking and paying for your chosen legal session(s) you will receive individual email confirmations, containing custom links to access your chosen legal session(s) on the event day.

There will be a fee of £15 + VAT for each of the eight legal sessions if booked online in advance. For attendees paying on the day of the event there will be a fee of £18 + VAT per session. Payment is by credit/debit card only. 

Please note entry to any legal learning sessions will only be available to those that have pre-paid for the sessions, and to access them you must use the custom link in your email confirmation for that specific legal session.

Is an event guide available?

As this is a virtual event, there will not be an event guide. All information you will need to plan your attendance at the event will be available via our website and the virtual event platform itself. You will also find additional editorial coverage on the communitycare.co.uk website.

Can I pre-book to attend sessions from the seminar programme?

All of our free to attend seminar sessions are available on a first come, first served basis only, and although this is a virtual event, the seminar rooms still have a capacity limit (although there is a far higher capacity for these virtual rooms than there would be in an 'in real life' event. 

Any free sessions you are unable to attend will be available 'on-demand'.

Don’t forget that the legal learning sessions are paid for and should be booked online in advance, guaranteeing you entry into your selected sessions.

Is there a charge to attend Community Care Live?

For those that don’t qualify to attend the event for free there is an event entry fee of £395 + VAT, which allows you access to the virtual event platform, expo booths and free seminar sessions (but not the legal learning sessions, which you can pay for in addition). You can find out more about our entry criteria here and if you have any additional queries, please email us at cclive@markallengroup.com

Legal learning sessions carry a charge for all visitors to the event which should be paid for in advance of attending the session(s). 


I am a student; can I visit the event?

Free attendance is available for final year degree students and those in higher levels of education only. Students in all other years of study will be required to pay the conference delegate fee

Can I get a copy of the speaker presentations from the event? 

Yes. All of the speaker presentations from the free sessions, that we have been given permission to share, will be available 'on demand' on the virtual event platform. Please note, we will contact you as soon as possible after the event regarding the availability of these.

If you attended a paid for legal session, you will also be sent a link to any presentations for that specific session, provided we have been given permission by the speaker to share it. Please note, we will contact you as soon as possible after the event regarding the availability of these.




Question not answered above? Please email us at cclive@markallengroup.com